Customer service staffing is chronically inadequate.
Customer data is not utilized to improve
Difficult to deal withoverseas Customer
What differentiates it from the rest?
Need to increaserepeat customers
3 Reasons is the best Solution
Easy Setup and Operation
Avatar Chat is easy to set up and operateand greatly reduces the burden of staff training.24 hours a day, 7 days a week to provide quality customer
service even at times when manpower is limited.
Training time for new staff has been cut to half
Quality Communications
Advanced natural language processing technology enables quick
and accurate response even during busy times.Generate high customer engagement by providing a friendly
response.
Accurate and consistent customer service 24 hours a day has
been very helpful to us.
Data Utilization
Real-time customer data analysis and personalized
responses,Quality customer experience improves the rate of repeat
business.
Customers really enjoy the touch and feel the effectiveness of
the system.
3 Reasons to Choose Avatar Chat
AVATAR CHAT is an AI customer service solution that everyone can
easily relate with themAnimated 2D characters respond with natural movements, changes in
facial expressions, and emotional expressions. It operates 24 hours a day, ensuring that service quality during
shortages or congestion of customer service staff.
01
Unique Knowledge
Establish a deep connection withcustomers gain better understanding of store and its
products.
02
Multilingual Support
Listening and natural voice conversation and Improvedsatisfaction of foreign customers
03
Natural Expression
Communication with customersMore human-like, better customer satisfaction
Avatar Chat is in charge of new member orientation. One day, a
staff member had to take a sudden leave of absence and it looked
as if the orientation would be canceled. However, Avatar Chat
smoothly conducted the orientation and the staff was able to
focus on other important tasks.
Effective use of staff time
Book Cafe
In my gym, Avatar Chat handles the orientation for new members.
One day, we unexpectedly had a staff member unable to work, and
we thought we might have to cancel the orientation. However,
Avatar Chat smoothly conducted the orientation, allowing our
staff to focus on other critical tasks.
Optmized Data driven menu
Book Cafe
In my bakery, avatar chat collects feedback from customers.
Recently, we were testing a new bread recipe and the response
was not very positive. We analyzed the data collected by
AvatarChat and discovered customer preferences for certain
ingredients. Adjusting the recipe based on this data resulted in
a 40% increase in sales of the bread.
Case Studies
STEP 1
Purpose and setting location hearings
We listen to your needs and objectives and determine the ideal
placement for the Avatar Chat. We also collaborate on the content
of the FAQ data you want to include.
STEP 2
Provide source data for training
You provide the necessary data and website information for the
Avatar Chat’s learning.
STEP 3
Customize and Build
We customize the appearance of the Avatar Chat and tailor its
learning based on the FAQ data. We make necessary system
adjustments to ensure a perfect fit.
STEP 4
Preparations and Tests
We conduct operational testing of the Avatar Chat and prepare for
deployment, including the placement of banner images and the
addition of links to the chosen location.
STEP 5
Public and Launch of Operation
We conduct operational testing of the Avatar Chat and prepare for
deployment, including the placement of banner images and the
addition of links to the chosen location.
FAQ
Is it possible to customize the avatar's
character?
Absolutely! You can tailor the avatar's appearance and
behavior to align perfectly with your brand's
identity.
Is there a dashboard for data analysis?
Yes, we offer a user-friendly dashboard where you can analyze
customer interactions and other vital metrics in
real-time.
Can I program specific responses to hypothetical
questions?
Yes, you can. While our chatbot is AI-driven for natural
interactions, it can also be programmed to provide specific
answers to predetermined questions.
Can we access log data for marketing purposes?
Absolutely, XANA's Avatar Chat logs conversation data
that can be invaluable for your marketing analysis.
Will the platform receive updates?
Absolutely, we continually refine and expand our service
features, ensuring you always have access to the latest
advancements.
Can I extract data from the conversation logs?
Certainly, you can easily extract conversation logs to gain
deeper insights into customer behavior and
preferences.
What devices are compatible with XANA's Avatar
Chat?
Our service is highly versatile and can be integrated into
websites, mobile apps, and even run on tablets and smartphones
within your business premises.
Is it possible for remote staff to provide online or
chat-based responses?
Yes, our system is designed to allow for seamless human
intervention, enabling your remote staff to engage in
conversations when needed.
What sets XANA's Avatar Chat apart from similar
services?
Our service offers an emotionally intelligent 2D avatar,
voice support, and real-time data analytics, making customer
interactions more personalized and proactive than traditional
chatbots.
Does XANA's Avatar Chat support multiple
languages?
Absolutely, our system can be configured to support multiple
languages, making it accessible to a diverse customer
base.
Can I integrate this with other services via API?
Yes, our platform is designed for easy API integration with
other services that you may already be using.
Can I deploy XANA's Avatar Chat via digital
signage?
Yes, the flexibility of our platform allows for deployment
options like digital signage to better serve your customer
engagement needs.
What kind of maintenance support can we expect?
We offer comprehensive support that includes training,
ongoing technical assistance, and access to a rich knowledge
base.
Will the platform receive updates?
Absolutely, we continually refine and expand our service
features, ensuring you always have access to the latest
advancements.
What happens to the intellectual property rights of
customized avatars?
Intellectual property rights related to customized avatars
would be clearly defined in your contractual agreement with
us.
